Contact
Tell us what happened to your PDF workspace.
A useful report describes the document shape, visible status, browser, and step that failed—without attaching the PDF or sharing private content.
Email MallowDesk
gensio.support@gmail.comThis inbox is shared with Gensio. Keep “Mallow PDF” in the subject so the report reaches the right product.
What to include
- The approximate file count, total pages, and whether sizes or rotations varied.
- The visible import, export, or Output Check message.
- Whether merge, selection extraction, page ZIP, preview, or save failed.
- Your browser, device, approximate screen size, and operating system.
- Whether reduced motion, forced colors, zoom, or assistive technology was active.
Do not email a PDF, filename, screenshot containing document content, password, signature, personal record, financial detail, or confidential metadata. The application has no account and support will never ask for a document password.